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Customer Service

Terms of Use



Welcome!
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ImportantCabinet.com's relationship with you in relation to this website.
The term "ImportantCabinets.com" refers to the owner of the website whose registered office is in Delray Beach, FL.

The term "You" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

* The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
* All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
* Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
* From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
* You may not create a link to this website from another website or document without ImportantCabinets.com's prior written consent.
* Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

**All Photographs on this website are the sole property of ImportantCabinets.com. Any misuse or use (outside of the direct functionality of this site) of any image from this website without the direct consent of ImportantCabinets.com is a direct violation of applicable laws, and will be handled accordingly.

**Due to the natural variations in different wood and wood sources, actual, physical cabinetry may vary in color, wood grain, and overall appearance from what is directly represent by photographs on this website.
Privacy & Security


The use of this website is subject to the following terms of use:

* The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
* All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
* Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
* From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
* You may not create a link to this website from another website or document without ImportantCabinets.com's prior written consent.
* Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
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Returns & Replacements

Return Policy

If you are unsatisfied with the product in any way we do accept returns under the following guidelines:

* All returns will need to be authorized by ImportantCabinets.com prior to return shipment. For authorization please send an email request to jeff@ImportantCabinets.com.
* Returns must be received by ImportantCabinets.com within 45 days from date of purchase.
* All items returned in original, unopened packaging will incur an 25% restocking fee upon return receipt.
* All items returned in original, opened packaging will incur a 35% restocking fee upon return receipt.
* The customer is responsible for setting up all return shipments.
* Any returned product, which is deemed un-sellable, would not receive credit.
* When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our Returns Department has completed processing (usually within 2 weeks). If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by ImportantCabinets.com.
* ImportantCabinets.com will not process any returns if the product returned is missing or incomplete from the original shipment.
*Customer is responsible for all shipping costs incurred, including to and from our warehouse, suppliers, and customer destination.  This policy is included for all orders picked up directly at our facility.
*ALL CUSTOM CABINETRY SALES ARE FINAL. WE DO NOT ACCEPT ANY RETURNS FOR CABINETRY THAT IS CUSTOM UNDER ANY CIRCUMATANCES.  IF YOU PLACE AN ORDER ONLINE OR IN OUR SHOWROOM THAT IS CUSTOM, YOU HEREBY ACKONWLEDGE THAT YOUR SALE IS FINAL UPON INITIAL PAYMENT RECIEVED BY IMPORTANT CABINETS.  CUSTOM CABINETRY IS COVERED UNDER OUR MANUFACTURERS WARRANTY, AND WILL BE REPAIRED BY IMPORTANT CABINETS IF ANY PROBLEMS ARISE AS COVERED BY THE GUIDELINES LISTED IN THAT PRODUCTS ASSIGNED WARRANTY.

Mistake With Order

If there is a mistake with your order please send an email to sales@ImportantCabinets.com that includes your order number, buyer’s name, shipping address and a brief description of the mistake. We will respond with a confirmation email and we will proceed to remedy the error as soon as possible.

Damage To Order

If there is any damage upon delivery notify the delivery driver of the damage and request that he/she makes a note of the damage on the bill of lading. All damaged items will need to be accepted by the customer. Please do not reject any items.
A damage claim with ImportantCabinets.com will need to be filed before replacements will be shipped. To file a damage claim please send an email to sales@ImportantCabinets.com that includes your order number, buyer’s name, shipping address and a brief description of damage, This description must include the item numbers and the parts needing replaced. It is highly recommended to send images of the damage along with the email to better ensure the correct replacement parts are shipped. Upon receipt of the damage claim email we will send a confirmation email and then proceed to ship replacements/parts as soon as possible.

For distributors and other stocking customers, missing parts claims must be made from one (1) month of product receipt by end user. Proof of purchase from Distributor or customer to end user required.
Notes: This policy does not cover freight damages or shortages due to shipping of product. Customer must receive product in accordance with ImportantCabinets.com shipping and receiving policy, and may be required to submit information verifying the claim. These policies are set by our freight carriers, so failure to comply will result in loss of compensation for the customer.
Shipping & Delivery


Full Cabinet orders or single pieces larger than 48”:

The cabinets are packaged unassembled in individual boxes and placed onto a shrink wrapped pallet. The cabinets will be shipped via common carrier (Yellow/Roadway, R&L, USF, etc.) using the most efficient provider based both on estimated time and price. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. A person will need to be on site to inspect and sign for the shipment. A lift-gate is included on all residential deliveries and available for commercial deliveries if needed. The driver is only responsible for placing the pallet onto the ground on residential deliveries or commercial deliveries without a dock or forklift. All destinations must be tractor trailer accessible. Shipping and handling charges cover one delivery attempt to customer. In the event that due to customer availability or other customer circumstance, an order is not deliverable, the customer will be responsible for additional shipping and handling. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient before the shipment is accepted. The buyer is responsible for all damage that occurs following receipt of the shipment.

Product Receiving Instructions:

1. Please inspect the shipment immediately upon receipt.
2. Please sign for piece count as well as pallet count.
3. The freight carrier has acknowledged the receipt of this shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in good condition. Pinnacle Cabinets cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.
4. If any shortages or damages are discovered upon delivery, make a notation for damage and/or shortage on the bill of lading with a representative from the carrier present before accepting the order.

Freight Claims Instructions:

Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading at the time of delivery. The claim must then be reported by email to ImportantCabinets.com by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

Concealed Damage:

Claims must be made within 72 HOURS OF PRODUCT DELIVERY. Claims must then be made by email to Pinnacle Home Products by sending info regarding the pieces damaged and pictures showing the damage.
Small cabinet orders:
The cabinets will be packaged unassembled in individual boxes shipped via UPS or Fedex. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.

Non-Cabinet orders:

All orders not containing cabinets will be shipped via UPS to the shipping address noted on the order. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.

Coupon/Sales Policy

From time to time we issue promotional discount coupon codes or sale prices for items we sell on our website. We do so either via our internal email list, advertisements on our home page or through search engine listings. The coupon codes and sales we issue and authorize are subject to the following terms and conditions:
* All coupon codes include an expiration date. From time to time we will extend the expiration date of the coupon code. We do not issue open ended coupon codes. The expiration time is at 12:01 am eastern time on the date the coupon expires. If for example the coupon is set to expire on 12/31, at 12:01am eastern time on 12/31 the coupon will become invalid.

* The coupon code must be entered by the customer at the time of checkout on the "My Cart" page. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts or sales discounts for orders already placed and shipped.

* All coupon codes issued are non-negotiable.
* Unless specifically noted on the coupon, coupons are valid for one use per customer.
* We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
* Unless otherwise noted only one coupon can be used per order.
* Discount coupons may not be used on orders which have already been discounted (e.g. wholesale orders).
* The coupons we issue can only be used for online purchases made on this website. If you have a question about our coupon policy or have identified a possible problem with a coupon code attributed to us, please contact us with specifics. We will respond promptly.


Pricing & Promotions


Limited Lifetime Warranty

* ImportantCabinets.com warrants the original purchasing consumer that all cabinets are free from defects in material or workmanship.
* This warranty covers the original purchaser for as long as the original purchaser owns the home the cabinets were originally installed in.
* The warranty covers replacements parts for defective products only. It does not cover any type of labor costs. Replacement parts are subject to availability and due to product changes over time it is possible that the replacements could vary from the parts originally supplied. Every effort possible will be made to make sure that the best option for replacement is made available.
* The warranty is non-transferrable.
* The warranty does not cover damage resulting from the following:
- Normal wear and tear
- Alteration or modification
- Improper assembly or installation
- Extreme temperature changes
- Fire, water or other catastrophe
- Acts of God
- Improper maintenance
- Use of harsh or abrasive chemicals
- Abnormal humidity
- Abnormal dry conditions
- Abnormal exposure to sunlight

EXCEPT TO THE EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE SHORTER OF THE PERIOD PROVIDED BY LAW OR THE PERIOD OF THIS WARRANTY, AND UNDER NO CIRCUMSTANCES SHALL ImportantCabinets.com BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH THE PRODUCT. THE EXPRESS WARRANTY ABOVE CONSTITUTES THE ENTIRE WARRANTY AND IS IN LIEU OF ALL OTHERS EXPRESSED OR IMPLIED.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, therefore, the above limitations or exclusions may not apply to you.

The above listed warranty is applicable to all ImportantCabinets.com cabinet orders placed after 9/1/2009.

Coupon/Sales Policy

From time to time we issue promotional discount coupon codes or sale prices for items we sell on our website. We do so either via our internal email list, advertisements on our home page or through search engine listings. The coupon codes and sales we issue and authorize are subject to the following terms and conditions:

* All coupon codes include an expiration date. From time to time we will extend the expiration date of the coupon code. We do not issue open ended coupon codes. The expiration time is at 12:01 am eastern time on the date the coupon expires. If for example the coupon is set to expire on 12/31, at 12:01am eastern time on 12/31 the coupon will become invalid.
* The coupon code must be entered by the customer at the time of checkout on the "My Cart" page. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts or sales discounts for orders already placed and shipped.
* All coupon codes issued are non-negotiable.
* Unless specifically noted on the coupon, coupons are valid for one use per customer.
* We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
* Unless otherwise noted only one coupon can be used per order.
* Discount coupons may not be used on orders which have already been discounted (e.g. wholesale orders).
* The coupons we issue can only be used for online purchases made on this website. If you have a question about our coupon policy or have identified a possible problem with a coupon code attributed to us, please contact us with specifics. We will respond promptly.

Storage Fees 

In the unlikely case that an order is placed and is held in the facility of Important Cabinets or any affiliate Storage facility from the customers neglegance past the agreed pickup time (30 days after original date of sale), a storage fee of $15.00 per day will implemented to the original bill of sale and will accrue until the items from the bill of sale are removed from the possesion of Important Cabinets.  The $15.00 per day fee will cover all overhead associated with the referanced order including storage, labor and transportation of said items.  Important Cabinets reserves the right to place your order into a third party storage facility at our discresion past the 30 day grace period beginning on the date of sale.  Important Cabinets will notify the customer before placing the order into a third party storage facility and will reserve the right to transfer the responsibility of ownership to the customer and the storage facilities implemented policies. Once this transfer is made, Important Cabinets will not accept responsibility for any or all items that are in default with the storage facilities policies including any lack of payment for storage.  Once items from the original bill of sale are placed into a third party storage facility, Important Cabinets reserves the right to release any required customer information to the third party storage facility, and will allow the third party storage facility to attain ownership of the items listed in the bill of sale if payment has not been recieved in accordance with their policies.  Important Cabinets will reserve the right to continue these late charges as they accrue until all merchandise from that bill of sale are removed from the third party storage facility.  Important Cabinets will not take any responsibility for any damaged items included in that order past the 30 day grace peridod starting on the original day of sale.  It is the customers sole responsibility to maintain the safekeeping of their purchased merchandise once the 30 day grace period has ended.